3D Max is an expensive program. Why would you have it and not have a clue how to use it????
Just contact them and get support from online or from your local retailer where you purchased the software...
He don't necessarily need to buy a program to have >>access<< to it, I do have access to several expensive programs on my work and I din't buy anyone, and I'm not going to buy while I still have access to them. May be the same case here.
BTW, I doubt that Autodesk or the retailer would teach the basics on how to use the program through their support, maybe just a couple of tips...