? Worst decision ever!

Discussion in 'Getting Started' started by darkcurves, Feb 27, 2008.

  1. darkcurves

    darkcurves Member

    I am really losing patience here. I placed an order for 100 pieces of Model Power HO scale flex tracks on 11th of January, last month. They even charged my debit card on that day. The problem now is that i have been waiting for almost 2 months and i am not sure what is the status because they simply do not reply emails. According to the order status, it says:

    First the order was cancelled, then it was ready to ship and finally shipped! So i waited for days and when i checked the status back, they ask me to contact them. When i did, they said:

    Ok fine, i waited, for weeks and still no reply from them. I emailed them a few times asking what is the status of my order. No replies from them! Atleast a short status of what's happening would be nice of them. If they really are restocking, how long will it take? Why did their website say 100 pieces are available when ordered them? Why didn't they ask me if i am willing to wait for restocking?

    What's worse is that the order is for the local railway fan and modelling club's layout. I am constantly being pressured to find out the status of the tracks. According to our timetable, we are suppose to have completed trackworks by end of this month. , sigh.........

  2. Mountain Man

    Mountain Man Active Member

    The easiest and fastest way to get things going is to contact your debit card company and tell them you have been falsely charged. When they demand a payment refund from this outfit, wheels will begin to turn.

    Then notify the company that you are posting their identity on the internet to protect other would-be customers.

    Yet another reason I detest internet purchases.
  3. Jim Krause

    Jim Krause Active Member

    You are not the first person to have negative comments about the above company. I emailed them about their poor service several months ago and received a reply that "they were updating their computer system and would be back on schedule soon". I guess they didn't make the schedule. I don't think I would order from them based on input from people here.
  4. nachoman

    nachoman Guest

    I have heard several complaints about poor service with them lately. Personally, I HATE backorders. I see no reason why internet businesses cannot have live inventories that accurately reflect if a product is in stock or not.

  5. Mountain Man

    Mountain Man Active Member

    They can. This one appears to be operating on the margin of other people's money, which is why I suggested getting a little more aggressive.

    This kind of shoddy practice is inexcusable.
  6. darkcurves

    darkcurves Member

    You guys wont believe this! Just after 1 hour of posting this thread, they contacted me. It seems i have to pay an additional USD20. I guess this is how it works with .

    This will be my last order with them!
  7. RonP

    RonP Member of the WMRC

    Haha thats funny,
    They spend too much time on the-gauge, in the future i will just suggest private messaging them here.
  8. nachoman

    nachoman Guest

    I worked for a company that operated like this. They wanted as few overhead costs as possible. The idea was that every task I did or expense i incurred be billed directly to the client. When business dropped for about 3 months because of client project delays, my company couldn't foot the bill for the overhead costs of the employee's salaries. Seems they did not save enough for a rainy day. 3 months later, when all the projects hit at once, we were doing record business and i often worked 10-15 days in a row of 10-12 hour days without a day off. People got burnt out and quit. Just poor management, if you ask me.

    I can go into a store to purchase a pair of pants. The reason i go into the store is so that I can purchase them NOW. When they don't have my size, they suggest that they can order them for me. DuH, I could have stayed home and ordered them myself, thank you. The next time I need pants, I curcumvent the store all together and just stay home.

    I have had pretty good luck ordering directly from walthers. Their website can be a bit confusing to some, but at least there is a column that says "available?" and another one that says "expected date".

  9. tetters

    tetters Rail Spiking Fool!

    Robbing Peter to pay Paul. Isn't that how the saying goes?
  10. darkcurves

    darkcurves Member

    Above is the email i got from them the other day. If you read till finish, you will notice they said my order will be cancelled in three days if i do not reply. I replied the minute i read this email, asking them request payment at Paypal. So........what happens now? I did my part, where is their reply? It's already been 3 days, my order got cancelled?

    I have never dealt with any stores with this kinda service before. :cry: wall1
  11. wickman

    wickman Member

    I've often been tempted to order from them and now glad I didn't:eek:
  12. ezdays

    ezdays Out AZ way

    These guys have a toll-free #. I would be on the phone and on them like a rash after waiting just a week. To be sure, I never order on the net, I always use the 800# to place an order and to leave a credit card #. I sometimes call to get a UPS or FedEx track # once they say it's been shipped.

    I buy my track from Standard Hobby Supplies. Great people to deal with, they have good pricing on track, turnouts and roadbed and they also have an 800# and a street address.
  13. darkcurves

    darkcurves Member

    I would have called them but i live outside of US. Calling USA costs a bomb.
  14. steamhead

    steamhead Active Member

    Internettrains is the worst outfit I ever had the misfortune of ordering from...After several weeks of waiting, emails, calls, etc., I cancelled my order. I ordered the same materials from Walthers, had them in 3 days....
    It may cost a little more, but better safe than sorry....
  15. Pitchwife

    Pitchwife Dreamer

    They are charging you $77.14 S&H for 100 pieces of flex track? jawdrop :-o jawdrop :-o :eek: :eek: :???: :???: :rippedoff: :rippedoff:
  16. CRed

    CRed Member

  17. darkcurves

    darkcurves Member

    That's because i live in Malaysia.
  18. TexDoc

    TexDoc Member

    The best time to order from Internet Trains is NEVER! I made the mistake once, like others, canceled after months of promises, lies, excuses and got my order from ScenicExpress in 3 days.
    Way too many great dealers on the net to waste time with this outfit.
  19. darkcurves

    darkcurves Member

    TexDoc, did they return your money back to you?
  20. CNWman

    CNWman CNW Fan

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