Dear Tory,
My name is Rayne and I would like to sincerely apologize for the late response to your concern. We are currently experiencing higher than normal volume.
[Reference To Item Number: 230103457096 (Samsung SPH-i700 Smart Phone car/wall Pocket PC +Xtr NR)]
I would like to personally thank you and commend you for bringing this to our attention. It is members like you that help us keep eBay a safe community.
Please be assured that I have taken appropriate action in this situation and honda_chick07 is now no longer a registered user. Here are a few steps that will help you out with future trasactions.
Recommended Steps:
1. Final Value Fee
2. Relisting
3. Remove Buy It Now Option
4. Bidder Management Tool
1. Final Value Fee
==================
Since honda_chick07 is no longer registered on the eBay site, you may consider the transaction null and void. You can file for a Final Value Fee credit by taking the steps below:
1. Click on the "site map" link located at the top of most eBay pages.
2. On the Site Map, click on the "Report an Unpaid Item Dispute" Link.
This link is in the middle column under the "Dispute Console" heading.
You may be asked to sign in.
3. Click the "Report an Unpaid Item" link.
4. Fill in the item number and click the "Continue>" button.
Since honda_chick07 is no longer a member of eBay, you will automatically receive a Final Value Fee credit once the dispute is initiated.
You will see a confirmation page as to whether or not you have received a credit. Remember that you must start the Unpaid Item Process within 45 days of the listing's end.
2. Relisting
============
In addition to receiving a Final Value Fee credit on the original
listing, qualifying Unpaid Items that are re-listed and close
successfully will receive a standard re-list credit automatically if:
1. The item qualifies under the Unpaid Item Re-list Credit rules. To
review these rules, please visit the following link:
http://pages.ebay.com/help/sell/questions/free-relist.html
2. Also make sure that you filed an Unpaid Item Reminder for the
original listing and requested a full Final Value Fee credit for that
listing. This credit must be posted to your account before you can
receive the Insertion Fee credit.
To learn more about re-listing an item with special pricing, please see
the following page:
http://pages.ebay.com/help/sell/relist.html
3. Remove Buy It Now Option
===========================
As a seller myself Tory, I know how irritating it can be when someone
buys your item only with the intent to get it without paying. I would
like to now suggest some options that you may want to consider to avoid
this situation:
You can remove the "Buy It Now" option and run a normal bidding style
auction. This way, you can cancel any unwelcome bids before they end
your auction. To learn how to cancel unwelcome bids, take a look at the
following page:
http://pages.ebay.com/help/sell/manage_bidders_ov.html#canceling
4. Bidder Management Tool
=========================
If you see one of these zero feedback individuals bidding on your
auction, you can then cancel their bid, and block them from bidding
again on any of your auctions until we find them and terminate their
account.
The Bidder Management Tool is another new feature that allows you to
have more control over who can bid on your listings, enabling you to run
your business in the way that suits you best. The Bidder Management Tool
enables you to block bidders:
1. From a country not designated in Sell Your Item or other listing
tools to which the seller will ship.
2. With a net negative feedback score.
3. With two Unpaid Item strikes in the last 30 days.
4. Don't have a verified PayPal account.
Sellers can turn on the Bidder Management Tool by modifying the "Buyer
Block Preferences" in the "Seller Preferences" section of My eBay.
**Require Immediate Payment**
Also, since you are having this problem due to the Buy It Now selling
feature, might I suggest you to try adding the "requires immediate
payment" to the buy it now option?
I understand your frustrations with selling your item at this time, and
I think that this option you will find very useful to protect yourself
against possible buyers that intent to disrupt your listing. eBay has a
new selling feature that requires immediate payment to complete the
transaction, so your potential buyer must first pay with a legitimate
Paypal account before the transaction is closed on eBay. Otherwise, if
your buyer is interested but didn't pay, the auction will still be open
and active on eBay until the auction time expires. For more information,
you can visit this link:
http://pages.ebay.ca/help/sell/immediatepayment.html
If you need further assistance Tory, please don't hesitate to reply to
this email and let me know.
Sincerely,
Rayne
eBay Customer Support
=====================================================
If responding, please include a copy of this message.
=====================================================
Whether you're new to eBay or an experienced buyer and seller, the eBay
Security & Resolution Center can help you protect yourself on eBay and
online. For more information, please click the "Security Center" link at
the bottom of most eBay pages.
_____________________________________________
For our latest announcements, please check:
http://www2.ebay.com/aw/announce.shtml
_____________________________________________
Original Message Follows:
-------------------------
Form Message %43343% 070504
D_ID031520071808D_ID/W_ID103139170W_ID/S_ID000S_ID
Subject: FR=C00270 The problem you're having with fraud isn't listed
[230103457096 #US $US 05040T 05040B A11 L11 !43343! 070504 ?01 -01 ]
User Feedback: 238
User State: ?01
Browser Info: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2
Selling and Managing Your Item > Fraud and transaction problems > The
problem you're having with fraud isn't listed
Member or Item being reported: 230103457096 L11 $US US !43343! 070504
Message: Hello, I've listed this item a few times and zero feedback
buyers keep buying it, but not paying. This recent ebayer has a super
suspect name and address what do i do about this situation.